Support - Replacement Purchase Key (PK)
Please submit your details below to obtain a replacement Purchase Key (PK) for you or one of your users. It will be immediately emailed to the specified email address, providing the previous and new Company Names match*.
The replacement Purchase Key (PK) will be sent via email so please ensure you enter a valid Email Address below. The Product Purchase Number is referred to as PPN, while Product Key is PK. Your Previous PPN and previous PK will appear in the Help About window of your previous installation, you may also have it in an email or spreadsheet from us. The New PPN will appear in the Help About window of the new/current installation. The new installation will not have a PK, however it may say "Trial Version" this is not a Purchase Key. Please ensure you always keep hard copies of your PPN and PKs, as these are your proof of licensing.
*Note: if the Company Name in the Previous PK (and therefore in the previous installation of the program) does not match the Company Name in the New PPN (and therefore in the new installation of the program), we would strongly recommend that you change the new Company Name to the name in the previous installation. If you do wish to change the company name, then complete the forms inputting the correct data and your replacement Purchase Key request will be manually reviewed and emailed; normally within 1 working day but may take up to 3 working days (at weekends).